Astron Technology PTY LTD

Founded in 1999, Astron Technology Pty Ltd (ABN 49 088 659 821) is a highly successful IT business solutions provider offering systems integration and IT service in support of mission critical applications and infrastructure for Small and Medium Sized Enterprises (SMEs), Corporate and Government organisations. The Company has a significant investment in quality IT skills and service provision and has consistently built upon a strategy of professional expertise, contract managed support services and long term client relationships.

We focus on Enterprise level Data Centre and Cloud issues but our passion is EndUser Computing. Our Enterprise Device Management (EDM) solution sets the standard.

As a specialist IT Solutions and Service Provider, Astron Technology has established a name for developing consistent quality and value across its business, through to flexible and innovative solutions for clients. Astron Technology offers the very latest hardware, software and support services to its Australian network of customers and consistently invests in building skills and strategies to meet the changing needs of clients and business solutions.

With a large and growing customer base of corporate organisations and mid-sized clients, Astron Technology provides specialist business process re-engineering, project management and resourcing, systems design and application integration, mobility solutions, implementation and managed support services.

Customer engagement is based on a consultative approach to understanding the needs of customers and matching or developing IT based business solutions. Astron Technology has developed strategies to service the project needs of complex large scale IT infrastructure and application deployment as well as the intimate and close relationship needed of long term trusted support.

A flexible approach to account management means that Astron Technology is able to deliver all aspects of End User Computing through to Data Centre and Hybrid Cloud Infrastructure, all backed by skilled consultancy and support.

Privacy and Cookie Policy

At Astron Technology Pty Ltd (Astrontech), we strongly believe in protecting the privacy of our customers and prospective customers ("you"). This Privacy Policy describes the information we collect through our internet operations through www.astrontech.com.au or www.astron.technology ("our websites"), how we use it, and the ways information may be disclosed.

Information Collection and Use

Astrontech is the sole owner of the information collected on our websites. There are sections of our website that invite you to contact us to request information from us. In order to reply to your request, we may need to obtain personal contact information such as your name, postal address, telephone number, and email address. We may also solicit information such as demographic, occupation, company affiliation, and product preference. We use this information for market analysis and to distribute information by email, postal mail, telephone and/or fax about products and services that we believe may be interest to you.

We employ various automated means, including cookies and server logs, to collect information and generate statistics relating to your navigation of our website and the referring sites that may have brought you to our website. The information we collect is used to maintain profiles of our website users. We use profile information to customise a user's visit to our website and to tailor the information we provide.

Cookie Policy

A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website. It enables our system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most. This traffic information is used to improve the content of our website and make it easier to use.

We use this to research our users' habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users' movements, and gather broad demographic information.

Choice/Opt-out

If you do not want your personal information to be used as described in this Privacy Policy, or if you no longer wish to receive certain communications from us, you may request to be removed from our databases by contacting us in one of the ways provided below, or, in some cases, by opting out at the time the information is requested for a specific purpose. If you wish to reject our cookies, most Internet browsers are configured to do so.

Access and Amendment

You may request a copy of any personal information that we keep about you. We strive to ensure that our information is accurate, complete, and up to date. You may request that we delete or make appropriate amendments to your information.

Changes to our Privacy Policy

As our business evolves our business processes and policies will be reviewed and may be revised. We may change our Privacy Policy at any time. We will notify you of any change by posting an updated version of our Privacy Policy on our website.

Complaints

We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or in accordance with the Australian Privacy Principles, please contact us, using the details listed below, so we have an opportunity to resolve the issue to your satisfaction. We will log your complaint and our privacy officer will: listen to your concerns and grievances; discuss with you the ways in which we can remedy the situation; and put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.

If you have any requests, question, or comments concerning this Privacy and Cookie Policy, please contact us.

Astrontech Standard Terms and Conditions Documents

This page details Astrontech's standard customer trading terms and conditions applicable to quotations for Products, Professional Services, Managed Services and Hosting and Cloud Services. These terms may be superseded by customer specific agreements. For more information please contact us at sales@astrontech.com.au

Astrontech Trading Terms (pdf)Download

Astrontech Managed Services Terms (pdf)Download

Astrontech Hosting and Cloud Services Terms (pdf)Download

Astrontech Professional Services Terms (pdf)Download

Product Return Procedures

The following provisions will apply in respect of the return of Faulty and No Fault Products by the customer to Astrontech in accordance with clause 9 of the Trading Terms:

Faulty Products Return Procedure

A 'faulty' product is a Product returned by the customer to Astrontech that failed to operate in accordance with its functional specifications.

Dead on Arrival Products

A 'DOA' (Dead on Arrival) product is a faulty Product that failed in the early life of usage or out of box. The DOA period for each Product will vary based on manufacturer policies, and commonly ranges from 7 to 30 days.

Warranty Products

A 'Warranty' product is a faulty product that failed within the warranty period. The warranty period for each Product will vary based on manufacturer policies.

Returns Procedure

Customer must supply:

Astrontech Invoice Number
Astrontech Product Code
Quantity of the product(s) that needs to be returned
Serial number for each product that needs to be returned
Fault details for each product that needs to be returned
Customer's Proof of Purchase for each product that needs to be returned
Manufacturer's pre-authorisation number if applicable

Under manufacturer's instructions, Astrontech will issue a credit, replacement or repair for the return of faulty products. Replacement or repair returns may result in delays due to manufacturer processing lead times and Astrontech stock availability.

Any physical damage incurred on the faulty product due to the misuse of the product will void the warranty and is the Customer's responsibility.

The Customer should provide the correct and exact fault details which Astrontech can advise to the Manufacturer for testing purpose. Any no fault found charges from the Manufacturer will be at the Customer's expense.

All faulty products must be returned as a complete set which includes all the components that were supplied originally, eg. Cables, CD and Power Adaptors, and also, with the original packaging.

No Fault Products Return Procedure

A 'no fault' product is a Product returned by the Customer to Astrontech in circumstances where the return is not due to the fault of Astrontech or any fault with the Product.

Product sold on a "No Returns Basis"

Astrontech is entitled to supply certain Products on a "No Returns Basis".
The expression 'No Returns Basis' means that Astrontech will not accept returns on No Fault Products.
To the extent permitted by law, Astrontech reserves the right to apply the No Returns Basis policy to any promotional or sales product (s) as it deems necessary. Astrontech will use all reasonable endeavours to ensure such products are clearly promoted as being sold only on a No Returns Basis.

Returns Procedure

Customer must supply:

Astrontech Invoice Number
Astrontech Product Code
Quantity of the product(s) that needs to be returned
Serial Number for each product that needs to be returned Customer's
Proof of Purchase for each product that needs to be returned
Manufacturer's pre-authorisation number if applicable

Once the Returns Representative has identified the Product for the return, the Customer will be issued with an RA number. This number must be used in all correspondence relating to the product.

All products returned for credit must be in a pristine and unopened condition with all seals intact. All inward freight will be the responsibility of the customer. Astrontech will not cover the cost of freight on returned products and will not accept responsibility for any damage or loss suffered by the customer.